Privacy Policy

Carpet Cleaners Belgravia Privacy Policy

This Privacy Policy explains how Carpet Cleaners Belgravia collects, uses, stores and protects personal data relating to our customers and prospective customers in Belgravia and the surrounding area. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. By using our services, you acknowledge that you have read and understood this Privacy Policy.

Scope and Data Controller

This Privacy Policy applies to all Carpet Cleaners Belgravia customers, and any potential customers who contact us, in the Belgravia area. It covers personal data collected during enquiries, bookings, service delivery, and follow up communications.

Carpet Cleaners Belgravia is the data controller for the personal data we process in connection with our carpet and upholstery cleaning services. This means we determine the purposes and means of processing your personal data.

Types of Personal Data We Collect

We only collect personal data that is necessary to provide and manage our services, respond to your enquiries, and meet our legal obligations. Depending on your interactions with us, we may collect:

Identification and contact details such as your name, home or business address, billing address if different, and general contact details such as your preferred method of contact.

Booking and service information such as details about the property or premises where services are to be provided, access details you choose to share, dates and times of bookings, information about the type, size and condition of carpets and upholstery, and records of services we have provided.

Communication records such as information you provide when you contact us by any means, including the content of your messages, notes about your requests or instructions, and our responses.

Payment and transaction information such as details of services purchased, amounts paid, dates of payments, and limited payment-related details required for accounting and verification. We do not store full payment card numbers.

Technical and usage data where relevant such as basic technical information generated when you visit our online pages, including logs and device information that are necessary for security, fraud prevention and service operation.

How We Collect Your Data

We may collect your personal data directly from you when you contact us to request a quote or make a booking, communicate with us about a service, provide feedback or a review, or interact with us in person at your property during service delivery.

We may also collect information from third parties where this is necessary and lawful, for example from payment service providers that confirm your payment, or from service partners who support our business operations.

Lawful Bases for Processing

We process personal data only when we have a lawful basis under data protection law. Depending on the situation, we may rely on the following lawful bases:

Performance of a contract where processing is necessary to provide our services, respond to your booking or quotation request, manage appointments, and fulfil our contractual obligations to you.

Legitimate interests where we have a legitimate business interest that is not overridden by your rights and interests. This may include managing our business operations, improving our services, maintaining records of past work for quality and reference purposes, and handling customer enquiries.

Legal obligations where we must process certain data to comply with applicable laws, such as financial record keeping, taxation, and compliance with lawful requests from public authorities.

Consent where you have clearly agreed to a specific use of your data, such as receiving certain types of marketing communications. You can withdraw your consent at any time, and we will stop processing data for that purpose.

Purposes for Which We Use Personal Data

We use your personal data for the following purposes:

To provide and manage carpet and upholstery cleaning services, including assessing your requirements, confirming bookings, planning and delivering the service, and following up where necessary.

To communicate with you regarding quotes, bookings, changes to appointments, service updates, and any questions or issues you raise.

To process payments, issue invoices and receipts, handle refunds where applicable, and maintain accurate financial and transaction records for accounting and taxation.

To manage customer relationships, including keeping a record of past services, preferences, and any special instructions you have given, so we can provide a consistent and efficient service.

To improve our services by analysing aggregated information about our work, typical cleaning requirements, and customer feedback to enhance quality and efficiency.

To protect our staff, customers and business by maintaining appropriate records for security, fraud prevention and dispute resolution, and by responding to claims or legal proceedings.

Data Sharing and Processors

We do not sell your personal data. We only share it where necessary and lawful. In particular, we may share your data with:

Service providers acting as data processors who support our business operations, such as companies providing secure data storage, IT support, accounting and bookkeeping services, and payment processing. These processors may only process your data in accordance with our written instructions and are required to keep it secure.

Professional advisers such as accountants, auditors or legal professionals where this is necessary in connection with our legitimate interests and legal obligations.

Public authorities or law enforcement where we are required to do so by law, regulation or court order, or where it is necessary to protect our rights, property or the safety of our staff and customers.

Whenever we use processors, we ensure that appropriate contracts and safeguards are in place to protect your personal data in line with data protection law.

Data Retention

We keep personal data only for as long as necessary for the purposes described in this Privacy Policy, or for as long as required by legal and regulatory obligations.

Customer and booking records are generally retained for a period that allows us to respond to queries, handle complaints, and maintain a useful service history. Financial and transaction records are kept for the period required under tax and accounting laws.

Where data is processed based solely on your consent, we will generally keep it until you withdraw your consent or until it is no longer needed for the original purpose. When data is no longer required, we will securely delete or anonymise it.

International Transfers

If we use service providers located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data. This may include the use of legally approved standard contractual clauses or other recognised mechanisms to ensure equivalent protection.

Data Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, alteration or disclosure. These measures may include access controls, secure storage, encryption where appropriate, staff training, and regular review of our data handling practices.

While we take reasonable steps to protect your information, no system can be completely secure. We therefore cannot guarantee absolute security, but we are committed to taking all appropriate steps to safeguard your data.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. Subject to certain conditions and exemptions, you have the right to:

Access your personal data and receive a copy of the information we hold about you.

Request correction of inaccurate or incomplete personal data.

Request erasure of your personal data where there is no longer a lawful basis for us to retain or process it.

Object to processing where we rely on legitimate interests and you consider that your rights and interests override our justification.

Request restriction of processing in certain circumstances, for example while we are verifying the accuracy of your data or considering an objection.

Request the transfer of your personal data to you or another controller in a structured, commonly used and machine readable format where technically feasible and applicable.

Withdraw consent at any time where we rely on consent as the lawful basis for processing. This will not affect the lawfulness of processing carried out before consent was withdrawn.

To exercise any of your rights, you can contact us using the contact details provided on our main customer communication channels. We may need to verify your identity before responding to your request. We aim to respond within the timescales set by law.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are unhappy with how we handle your personal data. We would welcome the opportunity to address your concerns directly before you contact the authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data processing practices. We will post the updated version on our customer facing materials and indicate the date of the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed about how we process and protect your personal data.

This Privacy Policy is intended to give clear information about how Carpet Cleaners Belgravia handles personal data for customers in the Belgravia area in a manner that complies with the UK General Data Protection Regulation and related data protection laws.